FAQ
Why must I sign up for an account at Queenswear?
An account is necessary at Queenswear before placing an order. Once logged in, personal information is saved for future orders and can be viewed anytime. Account features include order history and detailed personal information.
How do I determine my size?
Each fashion brand may have slightly different sizing, so it's important to refer to the size chart when making a purchase. Look for the size chart on the product page, and measure yourself accurately to ensure the best fit.
How can I check if my PIN code is serviceable by Queenswear ?
Use the courier serviceability tool on the product page by clicking "Check Delivery Options" and entering your PIN code. It will display the standard delivery time and product availability. Check back if your PIN code needs serviced, as we frequently update our serviceable PIN codes.
What is your return policy?
It's important to review the return policy before making a purchase, in case you need to return or exchange an item. Look for information on the Queenswear return policy page, which should outline the timeframe for returns, the condition of the item, and any associated fees.
Can I cancel or change my order after it's been placed?
Before submission, it's crucial to review your order carefully. Drop requests are available for pressed/delivered status, including items purchased during sales, and funds are refunded to the original payment method.
Why has my request for a return been Rejected?
This could have happened if the item you returned was used, damaged, or without the original tags. The user will not be entitled to a refund if the return request is denied, and Queenswear will not be held responsible. Please contact our customer support for additional information.